Unicommerce eSolutions Limited, a leading e-commerce enablement SaaS platform, has announced two key leadership hires as part of its strategy to strengthen operational efficiency and deepen market engagement.
The company has onboarded Abhishek Mangaraj as Senior Director – Customer Success and Divya Sharma as Director – Marketing, marking a significant move to scale its customer-centric and brand-building efforts across India and international markets.
Key Appointments and Their Roles
- Abhishek Mangaraj joins as Senior Director – Customer Success
- Will lead operations and customer experience across India
- Brings 15 years of experience in enterprise SaaS and digital transformation
- Expertise spans Conversational AI, CRM, retail analytics, and computer vision
- Previously served as Vice President – Customer Success at Kapture CX
- Will focus on key account management, customer success, and retention strategies
- Divya Sharma takes over as Director – Marketing
- Responsible for brand development and demand generation for all Unicommerce platforms, including Shipway and Convertway
- Will drive initiatives in brand strategy, product marketing, and go-to-market execution across both domestic and international markets
- Brings over a decade of marketing leadership from stints at CleverTap, Locus, and Ai Palette
- Has successfully led growth across India, Southeast Asia, the Middle East, and the US
Leadership Statement
“We are delighted to welcome Divya and Abhishek to the Unicommerce team,” said Kapil Makhija, MD & CEO, Unicommerce eSolutions Limited.
“Both bring rich and diverse experience that aligns with our mission to serve customers better and grow deeper into the market. Their proven track records and leadership will be invaluable as we continue to expand our services.”
Strategic Implications
- These appointments reflect Unicommerce’s commitment to customer satisfaction and market expansion
- The move is aimed at reinforcing the company’s SaaS-led ecosystem, which includes:
- Order and inventory management
- Logistics coordination
- Post-purchase engagement through platforms like Shipway and Convertway
Unicommerce is already a trusted name among e-commerce brands, marketplaces, and logistics providers across India, and this leadership reinforcement is expected to further accelerate its operational capabilities and brand visibility.
